By Bank Transfer or EFT (Electronic Fund Transfer),
You can make payments to our QNB Finans Bank account (TL):
BANK NAME: QNB FINANS BANK
ACCOUNT OWNER: İBRAHİM Güneş
BRANCH CODE: 01507 Bursa - Beşevler industrial branch
ACCOUNT TYPE: TL
IBAN: TR63 0011 1000 0000 0126 4996 93
With your credit cards through our site,
You can pay with any credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 5 business days at the latest.
Order Price Refund,
In case your orders are canceled for possible reasons; Sun Wood will refund the product price to your account and/or credit card within 5 business days at the latest. However, you must provide your bank account information and/or credit card information accurately and completely to our company officials.
delivery
We strive to deliver the products you have ordered to cargo on the same day. For products that take time to supply, the cargo delivery time is 5 business days as stated in the product detail. You will be informed in case of possible delayed delivery.
In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address.
You can discuss different delivery conditions via Whatsapp, Email or contact address.
Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.
In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent following the transfer of the order.
We have a responsibility to the bank whose credit card system we use, as well as to the customer, regarding the delivery.
Please be carefull!
Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company.
Once the product is received, it is assumed that the cargo company has fully fulfilled its duty.
If the product is damaged:
Send the report you have prepared to sunwoodcraftz@gmail.com as soon as possible. You can also get information from 05447624816 - 05077379330.
If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.